Privacy Policy

1. Information We Collect

We may collect information necessary to process your orders and provide our services, including:

• Name.
• Phone number.
• Email address.
• Delivery address.
• Order and purchased product details.
• Any information you provide when contacting Customer Service.

2. How We Use Your Information

We use your information only when necessary to:

• Process, prepare, and deliver your orders.
• Contact you regarding your order or related inquiries.
• Provide customer service and after-sales support.
• Process returns, exchanges, and refunds.
• Improve your shopping experience and our services.
• Comply with applicable legal and regulatory requirements.

3. Data Protection

We take appropriate organizational and technical measures to help protect your information against unauthorized access, use, modification, or disclosure. Access to customer information is limited to individuals or parties who need it to perform services related to your order.

4. Sharing Your Information

We do not sell or trade your personal information. We may share only the information necessary with trusted service providers, such as shipping companies and payment service providers, when required to fulfill your order or provide our services.

5. Payment Information

Payments are processed through authorized payment service providers. We do not request or store your complete bank card details outside the payment system used to process your transaction.

6. Marketing Communications

Where permitted, we may use your contact information to send you offers, updates, or marketing communications. You may request to stop receiving these communications at any time.

7. Your Rights

You may contact us to inquire about your personal information, request correction of inaccurate information, or ask how your information is being used, in accordance with applicable rules and procedures.

8. Customer Protection

We comply with applicable Egyptian laws and regulations relating to consumer protection and personal data protection. Nothing in this Privacy Policy limits any rights granted to you under applicable Egyptian law.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable legal and regulatory requirements. Any updates will be published on this page.

10. Contact Us

If you have any questions or concerns regarding your privacy or personal information, please contact us through QADER’s official communication channels.