FAQ

Can I return or exchange my order?

Yes. You can request a return or exchange within 14 days of receiving your order, subject to our policy terms.

What are the return and exchange conditions?

The product must be unused, unworn, unwashed, and in its original condition, with the original Tags and packaging whenever possible.

Can I change the size?

Absolutely. You can request a size exchange within the exchange period, subject to availability.

Can I return an item after washing it?

No. For returns or size exchanges, the product must be unused and unwashed.

What if I receive a defective item?

Quality is our responsibility. If you receive an item with a manufacturing defect, please contact us within 30 days of receiving your order, and we will take care of it.

What if I receive the wrong item?

Contact us as soon as possible. We will review your order and arrange the appropriate solution.

Are custom-made products eligible for returns?

Custom-made products based on specific customer requirements may be subject to different conditions. Any special terms will be communicated before the order is confirmed.

Can I return or exchange SALE items?

Yes, unless specific conditions were clearly stated for the promotion before purchase.

What happens to my promo code or discount if I return an item?

Refunds are calculated based on the actual amount paid for the returned item. Discounts may be recalculated when part of an order is returned.

What happens if my order includes a free gift?

The free gift may need to be returned when returning the products associated with the promotion.

Who pays for return or exchange shipping?

For size or product changes, the customer may be responsible for the applicable shipping costs. If the issue is caused by a defective item or an error on our side, QADER covers the necessary shipping costs.

How long does delivery take?

Delivery times vary depending on your location. The estimated delivery time will be provided during the ordering process.

What happens if I refuse to receive my order?

If you refuse a valid order and later request it to be shipped again, additional shipping and delivery charges may apply.

What happens if I am unavailable when the courier arrives?

The courier will attempt to contact you to complete the delivery. If delivery cannot be completed, please contact us to arrange another delivery attempt.

What happens if my phone number or address is incorrect?

Please contact us as soon as possible to update your details. If delivery fails due to incorrect information, additional shipping charges may apply when the order is resent.

What happens if my order is not delivered after multiple attempts?

The order may be returned to QADER. If you would like us to resend it, additional reshipping charges may apply.

Can I request the same order again after it has been returned due to non-delivery?

Yes. Contact our team and we will help arrange a new delivery. New shipping charges may apply.

When will I receive my refund?

Once your return is approved, the refund will be processed using the original payment method.

How are Cash on Delivery refunds handled?

Our team will contact you to arrange the appropriate method for processing your refund.

What happens if there is a price difference during an exchange?

Any difference in price between the original and replacement item will be settled accordingly.

How do I request a return or exchange?

Contact the QADER Customer Service Team through our official communication channels and provide:

• Order number
• Name and phone number
• Product you want to return or exchange
• Reason for the request

How long does it take to review my request?

Our team will review your request and contact you with the next steps.